CUSTOMER SERVICE TRAINING

Customer service is an essential part of any organization, as it helps to create a positive customer experience that can help foster loyalty. Here are some of the key benefits of providing excellent customer service:

• Improved Customer Loyalty: When customers have positive experiences with your company's customer service team, they are more likely to remain loyal. Understand what it takes to create both internal and external customer service excellence.

• Higher Customer Satisfaction: The more satisfied customers are with the customer service they receive, the more likely they are to remain long-term customers. Providing quick responses and helpful solutions can go a long way in making sure your customers remain happy.

• Improved Reputation And Credibility: When a customer or client walks away from an experience with your organization, two things should happen. The Intent to refer and the intent to refer you to others. Customers may be more likely to post positive reviews or comments about your organization if they have had a good experience with customer service. This can help to boost your reputation and increase brand awareness in the market.

In this course, you will learn the skills to identify proven techniques of customer interactions.

You will:

• Assess and improve your organization's commitment to quality service

• Differentiate and elevate your service to become a provider of choice

• Learn active listening techniques

• Distinguish clients/customers who have unrealistic expectations and best practices to respond

• Gain the tools to design standards for quality service and create a consistent service experience

• Evaluate the needs, wants, stereotypes and emotions of your customers at an individual level

• Understand the processes necessary to develop a culture that consistently delivers exceptional service

• Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations

Potentially everyone in the organization!