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Working Through Difficult Interactions

  • London YFC 254 Adelaide St S, London, ON N5Z 3L1 Canada (map)

Managing Yourself While Leading People And Teams

We all want a workplace free of difficult people and conversations, but we know conflict is inevitable. However, there is healthy and unhealthy conflict. Patrick Lencioni author of, “The Five Behaviors of a Cohesive Team”, asserts that one of the five behaviours is ‘engaging in healthy conflict’. If your goal is to create and sustain a culture of trust, respect and resiliency, then it’s a matter of learning and applying the soft skills to assist you and your team to have those conversations.

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Rated an overall approval of 96.6%

What are people saying about this course?

It helps to reduce stress and helps you prepare how to deal with conflict or disagreement.

The way you had us write out an initial statement of how we were going to approach a difficult conversation and then revisiting it at the end of the day to re-write it was an eye-opener for me.

Learning language that is effective & practical, yet so simple! Learning how to take control of the mess of wording in my head.

I had expectations of the course content and was surprised how enlightening and practical it was.

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Non-Profit Board Excellence Model

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October 20

Reinforcement Training For Transformational Leadership & Supervision