Non-Violent Verbal
De-Escalation Training

This training is for frontline workers in healthcare, shelters and all professions and administrative staff who interact directly to manage escalating or threatening situations in a manner that will prevent harm to themselves or their patients.

In this training session, you will learn effective strategies for de-escalating a situation, including the three steps of situational awareness, the ten stages of verbally de-escalating an agitated person and communication intervention techniques.

 Upon successful completion of the workshop activities, the learner will be able to:

• Define “situational awareness”

• What are the 3 things to Identify in “situational awareness”

• Why and how to apply these in the “situational awareness” to daily workplace

• What are the 10 stages of Verbal De-escalation

• Describe “active listening” and communication techniques

Frontline workers in healthcare, shelters and all professions and administrative staff who interact directly with patients.